FAQ (Frequently Asked Questions)
Q: What is the school's District Code?
The school's district code is automatically input for you when you click on the RenWeb Login link at the top of our webpages. If you access RenWeb for our school through smartphones or directly from the RenWeb website, you will need to know the district code.
Q: When I try to log in it tells me "Error: Invalid Credentials." What do I do?
Q: I don't know my user name. What do I do?
Q: I don't know my password. What do I do?
A: The best thing to do is click Forgot Username/Password at the ParentsWeb login screen. (CLICK HERE for step by step instructions with screenshots.)
You will be prompted to type your email address. (It must be the email address that the school has in RenWeb as your email address.)
An email is sent to your email address.
Click the Click to change password link.
A browser window displays your Name, your Person ID, your User Name and obscured Password.
Type a new User Name and Password and click Save Password.
A message displays at the top of the browser, "User Name/Password successfully updated."
Log into ParentsWeb using your new User Name and Password from The Pine School homepage.
Q: I don't know what email is on file with the school. What do I do now?
A: You will have to email firstname.lastname@example.org to get the email that we have on file at the school. Once you have the email that is in the RenWeb system, then use that to reset your Username/Password as explained in the instructions above.